At [European luxury], your satisfaction matters to us. We do our best to give you quality pieces carefully handpicked and custom-made as per your choice. While we do our best to make sure that everything you purchase is something that you fall in love with, we are under no illusions that everything always works out the way that we would hope. That is why we have a simple, reliable, and clear return policy that enables you to shop with confidence.
Why Our Products Matter
our products are not commodities by any stretch, lovingly created to enhance your life. You could be buying for yourself, your loved ones, or that special person, but we want you to feel good about spending that money on you. Every product is our attempt at demonstrating dedication to quality and customer satisfaction to you.
We believe that trust with our customer’s starts with providing products that work, last, and are sound. We still have that trust in our customer and return process. Something has failed, and we must fix it soon and quickly.
When Can You Return an Item?
In the event that you do not want to keep your order, the product is also returnable within 7 days from the delivery date. You may return the product if the product is unused, original packaging box, and not tampered with. You would also need proof of purchase, order confirmation, or receipt.
How to Initiate a Return
if you want to start a return. Please e-mail or call our customer support team. If you are calling making sure you have all the information ready:
Full name
Order number
Reason for returning the product
Photos (if damaged or not as ordered)
once we get your request, we will take you through the second step. We try to respond within seconds so you would not have to wait for your instruction for long.
What Things Cannot Be Returned?
We also have some that cannot be returned because they are not safe or because they are a hygiene issue. They are:
Open or used personal care products
Special order or customized items
Item marked, as final sale at the time of purchase cannot be returned
If you are not sure whether your item can be returned please contact our support team before sending anything back
Incorrect or Faulty Items
we will require photographs of the box and product from you. We will consider the circumstances and then ship a replacement or issue a full refund, whichever you prefer and the situation warrants.
Receiving Your Refund, Would You Like to Exchange Instead
Once you get your return item and check it will let you know if your refund is approved. If it is well, we send the money back to your original payment method within 7 to 10 business days. Keep in mind that your bank or card company might take a bit longer to show the refund in your account
Who pay for Return Shipping?
Customers usually pay return postage on a good except for the case of a good damaged, faulty, or mailed in error. We suggest that you mail by a traceable method so the item gets to us safely. Sorry, but we cannot be held responsible for return shipments that are lost or delayed in transit.
Why Our Return Policy Is Important
We want you to shop without worry we understand that online shopping can be tricky so we offer return policy to help you feel more comfortable and to show that we believe in our product.
Your happiness is important if you are not fully happy with what you bought, we were here to visit and fix the problem
Need Help? Call us
if you have any issue with return refund or anything else feel free to contact us our customer service team is here to help you thank you for choosing European luxury. We appreciate your support and need to see you again soon